1. Application

1.1 These Terms and Conditions shall apply to the provision of Services by the Supplier to the Client.

1.2 In the event of conflict between these Terms and Conditions and any other terms and conditions (of the Student/Client or otherwise), the former shall prevail unless expressly otherwise agreed by the Supplier in writing.

1.3 This web site is not intended or designed to attract children under the age of 16. We do not knowingly collect personal information from or about any person under the age of 16. If you are under 16 years old and wish to ask a question or use this site in any way which requires you to submit your personal information, please get your parent or guardian to do so on your behalf.

2. Definitions and Interpretation

2.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
‘Business Day’ means a day (excluding Saturdays) on which banks generally are open for the transaction of normal banking business (other than solely for trading and settlement in Euros);
‘Student/Client’ means any individual, firm or corporate body (which expression shall, where the context so admits, include its successors and assigns) which purchases services from the Supplier;
‘Commencement Date’ means the commencement date for the agreement as set out in the Schedule;
‘Fees’ means the fees payable by the Client under Clause 4 in accordance with the Terms of Payment;
‘Services’ means the services to be provided by the Supplier to the Client as set out in the Schedule;
‘Supplier’ means Wise Global Training Limited; and
‘Terms of Payment’ means the terms of payment of Fees as set out in the Schedule.
2.2 Unless the context otherwise requires, each reference in these Terms and Conditions relates to:

2.2.1 ‘writing’, and any cognate expression, includes a reference to any communication effected by electronic or facsimile transmission or similar means;

2.2.2 ‘a statute’ or a provision of ‘a statute’ is a reference to that statute or provision as amended or re-enacted at the relevant time;

2.2.3 ‘these Terms and Conditions’ is a reference to these Terms and Conditions and any Schedules as amended or supplemented at the relevant time;

2.2.4 a ‘Schedule’ is a schedule to these Terms and Conditions; and

2.2.5 a ‘Clause’ or ‘paragraph’ is a reference to a Clause of these Terms and Conditions (other than the Schedules) or a paragraph of the relevant Schedule.

2.2.6 a ‘Party’ or the ‘Parties’ refer to the parties to these Terms and Conditions.

2.3 The headings used in these Terms and Conditions are for convenience only and shall have no effect upon the interpretation of these Terms and Conditions.

2.4 Words imparting the singular number shall include the plural and vice versa.

2.5 References to any gender shall include the other gender.

3. The Services

3.1 With effect from the Commencement Date the Supplier shall, in consideration of the Fees being paid in accordance with the Terms of Payment, provide the Services to the Student/Client.

3.2 The Supplier will use reasonable care and skill to provide the Services.

3.3 The Supplier shall use all reasonable endeavours to complete its obligations under these Terms and Conditions, but time will not be of the essence in the performance of these obligations.

3.4 The course material is in English and it is for the Student/Client to ensure they are proficient enough, in both written and spoken English, to complete the course to their satisfaction.

4. Fees

4.1 The Student/Client agrees to pay the Fees in accordance with the Terms of Payment.

4.2 The Student/Client will pay the Supplier for any additional services provided by the Supplier that are not specified in the Schedule in accordance with the Supplier’s, then current, applicable daily rate in effect at the time of the performance or such other rate as may be agreed. Any charge for additional services will be supplemental to the amounts that may be due for expenses.

4.3 All sums payable by either Party pursuant to these Terms and Conditions are exclusive of any value added or other tax (except corporation tax) or other taxes on profit, for which that Party shall be additionally liable.

5. Payment
5.1 All payments required to be made pursuant to these Terms and Conditions by either Party shall be made prior to any services being provided by the supplier. Upon agreement between the Supplier to provide services and the Student/Client to purchase the aforesaid services, an invoice in Pounds Sterling for the agreed amount will be issued, and payment will have been cleared in our UK bank before the supply of services will commence. This to be done without any set-off, withholding or deduction except such amount (if any) of tax as that either Party is required to deduct or withhold by law.

6. Refunds, Cooling Off Period and Deferment

6.1 The Student/Client has the right to cancel, for whatever reason, within 30 days of originally placing an order. Placing an order can mean confirmation being received of the order in writing; the issuing, verbal or otherwise, of a purchase order number or reference; or payment being made for courses.    Where payment has been made, a full refund of all fees paid by the Student/Client will be made as quickly as is practical.  Refunds will be made by countering the original payment method used by the Student/Client.  If a cheque was originally used to pay for the services, a company cheque made out in favour of the original payee will be issued once the original cheque has cleared in the company’s bank account.  If a credit or debit card was originally used, a credit will be issued against the original credit or debit card once the funds have been credited to the company’s bank account. It has to be pointed out that it can take up to 30 days for the credit card company to credit the company’s account with the funds which will impact how quickly we can respond.  We will endeavour to monitor such situations and keep the Student/Client informed accordingly.  Any application for a cancellation and/or refund must be received in writing by the company within 30 days of the order being placed.

6.2 – Deferment of course – Deferment of your course needs to be made in writing and sent to our support team.  If you need to defer your course, please advise as to the reason why and how long your request to defer is.  We will make a determination on a case by case basis as to the proper way forward for you which may include pausing access to your course for period of time, cancelling your course which may or may not include a full or partial refund.  You may also be required to pay a reinstatement fee but this will be discussed at the time the deferment decision is made.

7. Variations and Amendments

7.1 We reserve the right to change the content of, and the availability to, course content at any time as set by the awarding body.

8. Registrations and Examinations

8.1 The Student/Client will be responsible for notifying the Supplier of their chosen examination location and date at least eight weeks before the examination date. (NEBOSH only)

8.2 Should the Student/Client wish to sit their examination at a test centre other than the supplier, then the Student/Client will be responsible for making their own registration arrangements and/or for any additional fees payable to the exam centre such as universities or British Councils.  (NEBOSH only)

8.3 Should the Student/Client wish to sit their examination on a date outside the suppliers scheduled examination dates, then the Student/Client will be responsible for making their own registration arrangements and for any additional fees payable. (NEBOSH only)

8.4 Other than in 8.2 and 8.3 above, the Supplier is responsible for the registration of the Student/Client with the appropriate awarding body where applicable.

8.5 Unless otherwise agreed in writing, exam fees are to be paid at the time of booking your exam

9. Licence to use the eLearning Service

9.1 Each purchase of our eLearning service provides a single user license for which the Student/Client will be provided with a unique ‘username’ and ‘password’.

9.2 Each license has a predicted life span (dependant on the course) after which time access to the course material may be terminated. IOSH courses have an expiration date of six months. NEBOSH courses have an expiration of one year.

9.3 Each license allows the Student/Client access to the course material 24 hours per day and 365 days per year.

9.4 Each license allows the Student/Client access to personal tutor support via e-mail.

9.5 No deferment of your course is allowed unless granted by written consent from a Wise Global Training director.

10. Termination

10.1 The Supplier may terminate the agreement immediately and without refund, if the Student/Client is in breach of any of his obligations hereunder;

10.1.1 the Student/Client fails to pay for the agreed services in the time agreed;

10.1.2 the Student/Client conduct is regarded as inappropriate towards staff, other students, or on the forum/chat rooms

10.1.3 the Student/Client has entered into liquidation (other than for the purposes of a bona fide amalgamation or reconstruction) whether compulsory or voluntarily or compounds with his creditors generally or has an administrator, administrative receiver or receiver appointed over all, or a substantial part of his undertakings or assets, prior to agreed payment being made by the Student/Client;

10.1.4 the Student/Client has become bankrupt or shall be deemed unable to pay his debts by virtue of Section 123 of the Insolvency Act 1986 prior to agreed payment being made by the Student/Client;

10.1.5 the Student/Client ceases or threatens to cease to carry on business prior to agreed payment being made by the Student/Client;

10.1.6 any circumstances whatsoever beyond the reasonable control of the Supplier (including but not limited to the termination of the service through no fault of the Supplier) arise that necessitate, for whatever reason, the termination of the provision of services prior to agreed payment being made by the Student/Client.

10.2 In the event of termination under sub-Clause 10.1 the Supplier shall retain any sums already paid to it by the Student/Client without prejudice to any other rights the Supplier may have whether at law or otherwise.

11. Liability

11.1 If the Supplier fails to perform the Services with reasonable care and skill it will carry out remedial action at no extra cost to the Student/Client.

11.2 The Student/Client shall indemnify the Supplier against all damages, costs, claims and expenses suffered by the Supplier arising from loss or damage to any equipment (including that of third parties) caused by the Student/Client, or his agents or employees.

11.3 The Supplier shall not be liable to the Student/Client or be deemed to be in breach of these Terms and Conditions by reason of any delay in performing, or any failure to perform, any of the Supplier’s obligations if the delay or failure was due to any cause beyond the Supplier’s reasonable control.

12. Force Majeure

12.1 Neither the Student/Client nor the Supplier shall be liable for any failure or delay in performing their obligations under these Terms and Conditions where such failure or delay results from any cause that is beyond the reasonable control of that Party. Such causes include, but are not limited to: power failure, Internet Service Provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the Party in question.

13. Waiver

13.1 No waiver by the Supplier of any breach of these Terms and Conditions by the Student/Client shall be considered as a waiver of any subsequent breach of the same or any other provision. A waiver of any term, provision or condition of these Terms and Conditions shall be effective only if given in writing and signed by the waiving Party and then only in the instance and for the purpose for which the waiver is given.

13.2 No failure or delay on the part of any Party in exercising any right, power or privilege under these Terms and Conditions shall operate as a waiver of, nor shall any single or partial exercise of any such right, power or privilege preclude, any other or further exercise of any other right, power or privilege.

14. Severance

14.1 The Parties agree, in the event that one or more of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable, that those provisions shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.

15. Copyright

15.1 The Supplier reserves all copyright and any other rights (if any) which may subsist in the products of, or in connection with, the provision of the Services or facilities. The Supplier reserves the right to take such actions as may be appropriate to restrain or prevent infringement of such copyright.

16. Notices

16.1 All notices under these Terms and Conditions shall be in writing and be deemed duly given if signed by, or on behalf of, a duly authorised officer of the Party giving the notice.

16.2 Notices shall be deemed to have been duly given:

16.2.1 when delivered, if delivered by courier or other messengers (including registered mail) during normal business hours of the recipient; or

16.2.2 when sent, if transmitted by fax or e-mail and a successful transmission report or return receipt is generated; or
16.2.3 on the fifth business day following mailing, if mailed by national ordinary mail, postage prepaid; or

16.2.4 on the tenth business day following mailing, if mailed by airmail, postage prepaid.In each case addressed to the most recent address, e-mail address, or facsimile number notified to the other Party.

16.3 Service of any document for the purposes of any legal proceedings concerning or arising out of these Terms and Conditions shall be effected by either Party by causing such document to be delivered to the other Party at its registered or principal office, or to such other address as may be notified to one Party by the other Party in writing from time to time.

17. Law and Jurisdiction

17.1 These Terms and Conditions shall be governed by the laws of England and Wales.

17.2 Any dispute between the Parties relating to these Terms and Conditions shall fall within the jurisdiction of the courts of England and Wales.

18. Wise Global Training complaint procedure – a guide for students

We are committed to providing excellent education and high-quality services to our students from enrolment to awarding of the certificate. We value complaints and use information learnt from them to help us improve the student experience. If something goes wrong or you are dissatisfied with what we are providing, please tell us – you should feel free to raise matters of concern without risk of disadvantage. This leaflet describes our complaint procedure and how to make a complaint.

What is a complaint?

We regard a complaint as any expression of dissatisfaction about our action or lack of action, or about the standard of service provided by us or on our behalf.

What can I complain about?

You can complain about things like:

the quality and standard of any service we provide
failure to provide a service
the quality of our facilities or learning resources
unfair treatment or inappropriate behaviour by a student or staff member.
the failure of Wise Global Training to follow an appropriate administrative process
dissatisfaction with Wise Global Trainings’ policies
Your complaint may involve more than one aspect of the above, more than one department, or be about someone working on our behalf.

What can’t I complain about?

There are some things we can’t deal with through our complaint handling procedure. These include:

a routine, first-time request for a service
a request under Freedom of Information or Data Protection legislation
a request for information or an explanation of policy or practice
an appeal about an academic decision on assessment or admission
an issue which is being, or has been, considered by a court or tribunal
a request for compensation only
an attempt to have a complaint reconsidered where we have already given our final decision following an investigation.
We will not normally treat information received through routine feedback mechanisms – such as responses to questionnaires – as complaints.

If other procedures or rights of appeal may help you resolve your concerns, we will give information and advice to help you.

Who can complain?

Anyone who receives, requests or is directly affected by the services of Wise Global Training can make a complaint to us. We encourage anyone with a complaint to approach us directly, but can accept a complaint made on your behalf (e.g. through a representative, a friend or a family member) provided you give us your clear written authority to liaise with your representative, and provided you also give them clear authority to act on your behalf.

How do I complain?

You can complain in person, by phone, in writing, or by email. It is easier for us to resolve complaints if you raise them as soon as you become aware of the issue, and directly to the service concerned. Please talk to a member of staff within the department you are complaining about so that they can try to resolve any problems on the spot.

When complaining, tell us:

your full name and address
as much as you can about the complaint
what has gone wrong
how you would like us to resolve the matter.
Is there a time limit for making a complaint?

Normally, you must make your complaint within six months of:

the issue arising, or
finding out that you have a reason to complain.
In exceptional circumstances, we may be able to accept a complaint after the time limit. If you feel that the time limit should not apply to your complaint, please tell us why.

What will happen if I complain?

Our complaint procedure has two stages:

Stage 1 – Front-line Resolution

We aim to resolve complaints quickly and close to where we provided the service. This could mean an on-the-spot apology and explanation if something has clearly gone wrong, and immediate action to resolve the problem. Where possible, you should raise your concerns with the relevant staff member. This can be done face-to-face, by phone, in writing or by email.

We will give you our decision at Stage 1 within five working days unless there are exceptional circumstances.

If you are not satisfied with the response we give at this stage, we will tell you what you can do next. If you choose to, you can take your complaint to Stage 2 of the complaint procedure. You may choose to do this immediately or shortly after you get our initial decision.

Stage 2 – Complaint Investigation

Stage 2 deals with two types of complaints: those that have not been resolved at Stage 1 and those that are complex and require detailed investigation. These should be put in writing although we will also accept complaints that are made in person or on the phone, we encourage you to complete the complaint in writing in the interests of clarity and in order to best assist the investigation process. The complaint and any supporting documents will be seen by the person investigating your complaint, by anyone named in the complaint and by relevant staff in the department(s) being complained about.

When using Stage 2 we will:

acknowledge receipt of your complaint within three working days and tell you who is dealing with your complaint
discuss your complaint with you to understand why you remain dissatisfied and what outcome you are looking for
give you a full response to the complaint as soon as possible and within 20 working days.

If our investigation will take longer than 20 working days, we will tell you. We will agree on revised time limits with you and keep you updated on progress.

NEBOSH Specific Complaints

At the conclusion of our internal complaints procedure, if you are still not satisfied with the outcome, you may escalate your complaint directly to NEBOSH. The complaints procedure is located on the NEBOSH website.

At the conclusion of the NEBOSH complaints process, if the NEBOSH qualification is accredited by SQA Accreditation and the assessment to place within the UK, you may also seek regulatory advice from SQA Accreditation. Further information on the NEBOSH website.

Pass Guarantee

When you purchase a course from us, you have to complete it within 6 months for an IOSH course and 12 months for a NEBOSH course. If you take your exam within the first year and you do not pass, we will continue to support you until you do. You will have access to the course and tutor support for as long as it takes you to pass the course.

Price Match Guarantee

If you find it cheaper, we will match or beat the price. All you have to do is give us a link to the website that has the cheaper price or provide a written quote from the other course provider. We reserve the right to further investigate upon submission of your request.

Payment Plan Option

If you are paying for your course using any of our payment plan options, you are agreeing that Wise Global Training Ltd. is authorised to debit your bank account at the agreed amount until your account is paid in full. Failure to do so may result in your course being suspended and your account being sent to collections where you may be charged a penalty or interest.

If you are using PayPal for your payment plan option, you are entering an agreement whereby you and Wise Global Training Ltd are debit your PayPal via a ‘reference transaction’. The payment agreement is set out prior to you purchasing the course and by purchasing the course via this method, you are agreeing to the amounts being charged at the intervals outlined at check out.

Should you find the need to cancel the agreement prior to your account being satisfied, you can do so via your PayPal account. Cancelling the agreement will result in your course being suspended and may result in your account going into collections.

Wise Global Training Ltd. Privacy Policy

WISE GLOBAL TRAINING LTD takes your privacy very seriously and we ask that you read this privacy notice carefully as it contains important information on:

• The personal information we collect about you;
• What we do with your information; and
• Who your information might be shared with.

This privacy notice explains how we use your personal data in order to improve our services to you, and what choices you have about how we use that data. This privacy notice has been written to comply with the new privacy laws, known as the ‘GDPR’ (General Data Protection Regulation).

When we refer to ‘we’ or ‘us’ or ‘WISE GLOBAL TRAINING LTD’ in this notice, we mean the operating entities of the WISE GLOBAL TRAINING LTD.

The information we gather

As a company we may gather certain information about you when you register with us, purchase products or services from us, when you contact us, send us feedback, post material to our websites or social media channels, complete customer surveys or take part in promotions or competitions run by us. This information may also be shared with and/or used by certain other parties in connection with the event, such as our ticketing agents, social media agency, website hosting companies, security provider, and event promoters, promoter ticket agents and affiliates. In addition, and provided you consent, your information may be shared with certain other parties for the purpose of marketing goods and/or services to you.

We will not sell any of your personal information to third parties, nor will we transfer your personal data outside of the European Union without your prior consent.

Information that we gather about you may include (without limitation) your name, contact details, date of birth, payment details, and accessibility and dietary requirements.

We may also obtain information about you from third parties, such as awarding bodies or companies that accredit our courses. Please be aware that our website and social media platforms contain links to third party websites and social media platforms. We are not responsible for the security or privacy policies of those third-party sites and recommend that you review those parties’ privacy notices before sharing your personal data on those platforms.

Data retention

We will retain your personal data in accordance with your instruction or as required by applicable law. We may also retain certain information in order to conduct audits, comply with our legal obligations (and to demonstrate compliance) and to resolve disputes. However, we will not retain your personal data for longer than reasonably necessary.

Information about third parties

Information we process, as described in this notice, may also include information about third parties such as employees, directors and other officers whose details you supply to us. If you give us information on behalf of someone else, you confirm that the other person has agreed that you can:

• Give consent on his/ her behalf to the processing of his/ her personal data;
• Receive on his / her behalf data protection notices; and
• Give consent to the processing of his/ her potentially sensitive personal data (e.g. name, contact details, etc).

Systems used to process data

We gather information directly from you and also via our website and other systems. These may include, for example:

• Our computer networks and connections;
• Our email and instant messaging systems;
• Internet facilities;
• Our telephones, voicemail, mobile phone records;
• Third party systems such as those on the internet (Google, Facebook, etc)

Cookies

When you use our websites we may gather information about you through Internet access logs, cookies and other technical means. ‘Cookies’ are text files placed on your computer to collect Internet log information and user behaviour information. These are used to track website usage and monitor website activity and for other data processing reasons set out below.

You will see a cookie notice when you access our websites. Some of the cookies we use are essential for parts of the site to operate and have already been set. You may delete and block all cookies from this site, but parts of the site will not work.

The majority of web browsers (including Firefox, Internet Explorer, Google Chrome, Opera, and Safari) will allow you to block cookies from being installed on your device or delete selected or all cookies currently installed on your device, via your browser settings. Depending on your browser, further information can be obtained via the following websites: Firefox, Internet Explorer, Google Chrome, Opera or Safari. Mobile phone users may have to refer to their handset manual for details on how to block or delete cookies using their mobile browser. Please be aware that restricting the use of cookies may impact on the functionality of our website.

Reasons for processing

We process information about you for the following reasons:

• providing services to you;
• carrying out customer profiling and analysis of purchasing preferences;
• marketing our business and service and those of our partners which we believe will be of interest to you;
• operational reasons, such as recording transactions, training and quality control;
• improving our services
• providing customer service;
• analysing customer feedback;
• investigating complaints;
• ensuring business policies are adhered to;
• tracking activity on our website and social media channels;
• to contact you in the event any products or services you requested are unavailable or to notify you in the event of any changes to an event;
• to personalise and improve your experience on our website and social media channels;
• to personalise any communications to you;
• compliance with legal, regulatory and corporate governance obligations and good practice; and
• gathering information as part of investigations by regulatory bodies or in connection with legal proceedings or requests.

When you use our website and social media channels we may also collect certain information about you and your visit to help us to improve your experiences on those platforms. This may include:

• your journey through our website and social media channels;
• what content you like or share;
• which pop up or push messages you saw and responded to;
• your IP address; and
• your browser type and operating system.

We may also collect personal information when you purchase from us.  We may keep a record of your name address, delivery details, email address, telephone number and bank details (if applicable).

Disclosures and exchange of information

We may disclose and exchange information with group companies, credit reference agencies, service providers, representatives and agents, as well as with law enforcement agencies and regulatory bodies for the above reasons.

Information may be held at our offices or with third-party agents. Some of the third parties with whom we share your data may be based outside the United Kingdom or European Union. If we do transfer your personal data outside the EU, we will take proper steps to ensure your personal data is transferred and held securely and in accordance with this privacy policy.

Keeping your data secure

We have appropriate security measures in place to prevent your personal information being accidentally lost, or used or accessed in an unauthorised way. We also limit access to your personal information to those who have a genuine business need to know it. Some of the technical and organisational measures we use to safeguard your personal data are:

• storing your personal data, in all forms, in a secure environment;
• training our staff on the importance of data protection measures;
• employing SSL (secure sockets layer) encryption on every domain owned by us – this allows us to encrypt any passwords and debit/ credit card information to prevent unauthorised access or disclosure;
• securing our network by an advanced firewall supported by industry standard anti-virus software.

We also have policies and procedures in place to deal with any suspected data breach so that we can act quickly to minimise any potential damage.

Your rights

Under the GDPR you have a number of important rights. Those include:

• Right to fair processing of information and transparency over how we use your personal information – we are required to inform you why we want to gather your personal information, what we will do with it, who it will be shared with and how long it will be kept for. That information is set out in this privacy notice, but if you require any further information please don’t hesitate to contact us.
• Right to request a copy of your information – you can request a copy of your information which we hold (this is known as a ‘subject access request’). If you would like a copy of some or all of this information please contact us with proof of your identity and let us know what information you would like. We must provide this information to you in a commonly used and machine-readable format.
• Right to require us to correct any mistakes in your information – you can require us to correct any information which we hold. If you would like to do this, please contact us to let us know the information that is incorrect and what is should be replaced with.
• Right to ask us to stop contacting you with direct marketing – you can ask us to stop contacting you for direct marketing purposes at any time. If you would like to do this, please contact us and let us know what method of contact (one or all) you are not happy with.
• Right to restrict processing – you can ask us to suspend the processing of your personal data in certain circumstances, for example, if you have notified us there is a mistake in the information we hold about you, you may ask us to suspend processing until that mistake is rectified.
• Right to erasure – otherwise known as ‘the right to be forgotten’ – you can ask us to delete or remove your personal data from our systems where there is no compelling reason for us to continue processing it.

If you want to exercise any of these rights, please write to us, and provide us with enough information to enable us to confirm your identity. We may also require proof of your identity, such as a copy of your driving license, passport and a recent utility bill or bank statement, to be sure that we are not releasing any of your personal data to anyone other than you.

Changes to this privacy notice

This privacy notice was first published on May 20^th, 2018 and last updated on that date.

Your privacy is important to us and we are constantly reviewing our policies and procedures to ensure we are meeting the high standards we set ourselves. As a result, we may amend this privacy notice from time to time, and we recommend that you check this page periodically to review any changes that may have been made.

How to contact us

If you have any questions or concerns about this privacy notice or the information we hold about you, please do not hesitate to contact us by one of the following methods:

• By post: Privacy Enquiries, WISE GLOBAL TRAINING LTD, Newlands House, Newlands Science Park, Hull, HU6 7TQ, United Kingdom
• By email: privacy@wiseglobaltraining.com
• By phone: +44 (0)1482 211989

If you have a complaint, we hope that we can resolve any issues you have by contacting us via one of the methods above. However, you also have the right to lodge a complaint with the Information Commissioners Office who may be contacted at https://ico.org.uk/concerns/ or via the helpline: 0303 123 1113.

Wise Global Training Ltd. Cookie Policy

This is the Cookie Policy for Wise Global Training Ltd., accessible from https://wiseglobaltraining.com/cookie-policy/

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the site’s functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

• Account related cookies – If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterward to remember your site preferences when logged out.
• Login related cookiesWe use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
• Email newsletters related cookies – This site offers a newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
• Orders processing related cookies – This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
• Surveys related cookies – From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
• Forms related cookies – When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
• Site preferences cookies – In order to provide you with a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

• This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.  For more information on Google Analytics cookies, see the official Google Analytics page.
• Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
• From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
• As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
• We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, Instagram, may set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

Google Analytics:

Remarketing (showing our ads on third party websites). Wise Global Training Ltd and third-party vendors, including Google, use cookies to inform, optimise and serve ads based on someone’s past visits to our website. Google Display Network Impression Reporting. Wise Global Training Ltd and third-party vendors, use cookies to report how our ad impressions, other uses of ad services and interactions with these ad impressions and ad services are related to visits to our site. Google Analytics Demographics and Interest Reporting. Wise Global Training Ltd use data from Google’s Interest-based advertising or 3rd-party audience data (such as age, gender and interests) with Google Analytics to inform our marketing strategy.

Visitors can opt out of Google Analytics for Display Advertising and customise Google Display Network ads using Google’s Ad Settings page.

Visitors can opt out of Google Analytics using this browser add-on.

For performance and analytics

These cookies and similar technologies collect statistical information about how you use our websites so that we can improve your user experience. We use cookies to identify the number of unique visitors we receive to different parts of the website and identify where leads originate. This helps us for our legitimate interests of improving the way our website works, for example, by ensuring that users are finding what they are looking for easily.

To enable functionality

These cookies and similar technologies can tell us which language you prefer and what your communications preferences are. They can help you fill out forms on our sites more easily. They also enable customization of the layout and/or content of the pages on our sites.

For targeted advertising

These cookies and other technologies record your visits to our website, the pages you have visited and the links you have followed. We will use this information subject to your choices and preferences to make our website more relevant to your interests. We may also share this information with third parties for this purpose. These companies may use information about your online activities over time and across our services and other online properties, the region of the country or world where your IP address indicates you are located, as well as other information about you, in order to provide advertisements about goods and services of interest to you. The information practices of these ads networks are governed by their own privacy policies and are not covered by this Privacy Policy. For more information about third-party advertisers and how to prevent them from using your information, visit Aboutads.info and for our EEA users http://www.youronlinechoices.eu. You have to opt out using each of your web browsing applications, computers and mobile devices separately.

Social media cookies and widgets We use social media platforms to advertise to you online and to monitor the success of our advertising (for instance by receiving reports when you click on our ads on Facebook, LinkedIn and others).

More Information

Hopefully, that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. This Cookies Policy was created with the help of the CookiePolicyGenerator.com

However, if you are still looking for more information then you can contact us through one of our preferred contact methods:

• Email: privacy@wiseglobaltraining.com