FAQ’s

Technical Support
I lost my logon details. How can I have them resent?
Yes.  Simply click the link on the eLearning log in screen that says – “Forgotten your username or password”.  The information will be sent to the email we have on our system.
I never received my logon details. What do I do next?
You can simply contact us and we will resend them.

My course freezes and won’t go any further. How do I move forward?
Close your internet browser down.  Re-open your browser and clear your browser cache.  Depending on which browser you have will dictate that process.  Just Google ‘clear browser cache’ and your browser.

Once you do that, re-start you computer and log back into you eLearning course.  If this doesn’t work, contact our Help Desk for further assistance.

I can log in but I can no longer see my course. What do I do?
It may be that your course has expired.  Contact our Help Desk for assistance and we can go through some options.

How do I access my course?
Once you buy your course online, your details are automatically emailed to you.  If you don’t receive them after about 15 minutes, check your spam/junk folder.  If you called our office to book your course, you usually have your details emailed by the end of the day.

In the Welcome Email you receive, it will have your unique logon details and a link to our eLearning website.  Click the link and enter your log on details.  Once you are logged on, all you have to do is click the link of the course you purchased.

I need technical support. Who do I contact?
Please contact our Help Desk – support (@) wiseglobaltraining.com

How do I unlock my online IOSH exam?
Once you have completed your IOSH course and are ready to take the exam, send an email to exams (@) wiseglobaltraining.com.  We will do a quick review of your account and unlock the exam.  Once this is complete, we will send you an email to advise you the exam is unlocked and ready for you to attempt.
I can’t download the course PDF’s. Can you help with this?
In most cases…..yes we can!  Just contact our Help Desk and we can go over some options.
Where are my logon details? I purchased a course online.
Please check your spam/junk folder.  If it’s not there, give us a call or contact the Help Desk

Tutor Support
Who do I contact for tutor support?
If you need help with your IOSH course or NEBOSH National General Certificate course -

tutor (@) wiseglobaltraining.com

If you need help with your NEBOSH Oil and Gas course -

iog.tutor (@) wiseglobaltraining.com

How many times can I access tutor support?
You have unlimited access to your tutor.  The only thing we ask is that your questions are relevant to the course itself and not just general questions.  For general questions, call our office and we can discuss a consultancy contract.

Can my IOSH tutor review my project before I submit it?
Unfortunately, no.  Prior to submitting your project, feel free to ask questions.  We can’t coach you but we can offer general advice.
It’s been over 24 hours since I submitted a ticket for tutor support. What next?
We try our best to answer your questions within 24 hours.   If we fall short, just re-send the query with a note that you sent this previously.  Any other details would be nice as it may be a techincal problem on our end.

IOSH Course
What is the exam process for the IOSH Managing Safely eLearning course?
There is a 30 question online exam.  You need to answer 20 of them correctly.  There is also a project that you complete and send to us.  This involves a risk assessment of your workplace using the forms we provide.

You have up to two weeks to complete this from the time you finish your online exam.  You need to score at least 62 out of 123 on the project.

Your final score is based on the aggregate scores of the project and online exam.  The minimum passing score is 82.

If you don’t have a suitable workplace to complete your project, don’t worry!  Just contact us for some direction.

title=” How long will I have access to the IOSH eLearning course?
You have access to the IOSH eLearning course for six months.
How long will it take to complete the IOSH Managing Safely eLearning course?
You can expect to spend about 24 hours of online study.  The great thing about eLearning is that you learn at your own pace.  The time is takes you may be more or less.  Don’t forget to factor in offline study time to review notes, research, etc…
I have submitted my IOSH Project. How long before I find out if I have passed?
We submit your scores to IOSH for review.  It can take up to six weeks before you find out if you have passed.
I have passed both parts of the IOSH course. When will I receive my certificate?
Once we submit your marks to IOSH, they review them and issue a certificate.  The certificate is sent to us to sign and we post it to the address we have on file.  From the time you submit your project to us until the certificate lands at your door can take up to six weeks.
How much are the IOSH exam fees?
All fees are included in the cost of the course.  There are no additional exam fees
Are there any books available for ‘off-line’ study?
Yes!  Contact us and we can give you some options.  We recommend the IOSH Managing Safely Classroom Workbook.  You can order one directly from us.

NEBOSH Course
What is the exam process for the NEBOSH NGC?
The NEBOSH National General Certificate exams are held four times a year (March, June, September, December).  You need to sit your exams at a NEBOSH accredited exam facility such as ours.  You can also sit your exams at a British Council.

There are three parts to the exams – Unit NGC1, Unit NGC2 and Unit NGC3.

Unit NGC1 and NGC2 are each a two hour exam that consists of ten short answer questions and one long answer question.

Unit NGC3 is a the ‘practical’ part of the exam process.  This part of the exam is a safety inspection of the workplace which leads to creating a management report.  The NGC3 needs to be completed and submitted within 14 days of completing the NGC1 and/or NGC2 exams.

What is the exam process for the NEBOSH Oil and Gas Course?
The NEBOSH Oil and Gas exams are held two time per year (March and September).  We hold a number of  ’on demand’ exams for our classroom based courses as well.  You are welcome to sit your exams with us then.  Contact us for additional details.

The NEBOSH Oil and Gas course exam is a two hour exam that consists of ten short answer questions and one long answer question.  The exam is taken at a NEBOSH accredited exam centre such as Wise Global Training.

How long can I access the course material for?
You have access to the NEBOSH courses for two years.
Are there any books available for ‘off-line’ study?
Yes there are!  There are a number of books and study guides available.  Contact us for additional details.
How long will it take to complete my course?
You can expect to spend about 80 hours online for the NEBOSH NGC course but you also need to factor in your external study time (20-40 hourse).

For the NEBOSH IOG course, you can expect to spend about 50 hours of online study time.  Don’t forget to factor in your external study time as well.

Remember though, these number will be different for everybody as we all learn at a different pace.

How much are exam fees?
NEBOSH National General Certificate – £105

NEBOSH Oil and Gas Certificate – £63

If I fail the exam, will I have to pay the exam fees again?
Yes….exam fees apply per sitting.
Can I take the exams at somewhere other than Wise Global Training?
Yes.  There are exam centre located throughout the world.  You can check the NEBOSH site for places that accept ‘external’ candidates by using their online exam locator.  You can also sit your exams at a British Council.

If you need to sit your exams at a British Council, contact us so we can help arrange this.

Do you have exam preparation workshops available?
We run exam preparation workshops when the demand is there.  If you would like to register your interest, just let us know!

eLearning
What do I need to do an eLearning course?
All you need is a computer with an broadband internect connection.
How long will I have access to my online learning material?
IOSH – Six Months

NEBOSH NGC – Two years

NEBOSH IOG – Two years

What happens if I need technical help while taking the course?
With our Super Hero Support, you are never alone!  Just contact our Help Desk and we will help to sort out most any problems you have.
Do you have payment plans available?
Yes we do!  Contact us for additional information.
What kind of guarantee do you offer?
We have a seven day money back guarantee.  If you are not happy for ANY reason, let us know and we will refund your money.
Can I access my material if I am not online?
Although some material is available via PDF, the course is designed to be studied entirely online.  If you prefer to study off line, there are a number of books available.

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Still not sure? Call us with your questions!


01482 211989